DAMAGE PROTECTION
IS DAMAGE COVER INCLUDED IN THE RATE QUOTED?
All bookings include our Standard Cover which includes your Third Party Cover (CTP), and is included whether you choose to purchase additional protection options to reduce the standard Damage Recovery Fee (DRF). It's important to note that Single Vehicle Accident (SVA) fees may also apply depending on protection options purchased and pickup location. Some exclusions to damage cover apply. Please refer to our terms and conditions for more information.
CAN I REDUCE MY LIABILITY?
SIXT offers customers a variety of additional damage protection options e.g. Reduced Excess Protection and $0 Excess Protection. You can view details of protection options online. It's important to note that Single Vehicle Accident (SVA) fees may also apply depending on protection options purchased and pickup location. For details and exclusions, refer to our terms and conditions.
WHAT I HAVE AN ACCIDENT?
If you are involved in an accident, you should do the following:
- Call the SIXT Roadside Assistance number 1800 811 506, if necessary; and immediately contact the police in case of third-party liability and the emergency services in the event anyone is injured.
- Do not leave the vehicle without making sure it is safe.
- Write down names and addresses of all people involved and any witnesses. Never admit liability.
- All vehicle repairs must be conducted with the formal approval of your nearest SIXT location upon notifying them regarding the accident.
WHAT IS THE SINGLE VEHICLE ACCIDENT FEE?
The Single Vehicle Accident fee applies Australia wide when renting from non- metro SIXT locations - unless $0 Excess Protection is purchased where it is available. The single vehicle accident fee is charged in addition to the Damage Recovery Fee. Applicable SVA is noted on your Rental Agreement when collecting and signing for your vehicle. The Single Vehicle Accident fee can vary when travelling remotely in the Northern Territory and Western Australia. Refer to the Terms and Conditions for full details and confirm at your renting location prior to pickup.
WHAT IF I BREAK DOWN OR NEED HELP ON THE ROAD?
Call our Roadside Assistance number 1800 811 506, we provide access to Roadside Assistance for all customers when renting a SIXT vehicle, giving you peace of mind.
If your breakdown is caused by a vehicle malfunction, don't stress – we'll cover the costs, including towing if required.
If roadside assistance is required due to a customer-caused incident (for example, a flat battery, keys locked in the vehicle, or incorrect fuel), a call-out fee of $250 (incl. GST) will apply if you have not purchased Roadside Protection.
Roadside Protection waives the call-out fee for eligible customer-caused roadside assistance incidents. However, additional charges may still apply depending on the nature of the incident. For example, replacement keys, accidental towing, and any associated costs are not covered by Roadside Protection. If keys are lost, you may also be responsible for ongoing rental charges until replacement keys are available.
For added peace of mind, ask about Roadside Protection at your rental location or add it when booking online.
WHAT IF I LOCK MY KEYS IN THE VEHICLE?
If you lock your keys inside the vehicle, our Roadside Assistance team can help.
If you have purchased Roadside Protection, the call-out fee for this incident will be waived. If you have not purchased Roadside Protection, a roadside assistance call-out fee of $250 (incl. GST) will apply.
Enquire at your rental location or add Roadside Protection when booking online.
WHAT HAPPENS IF I GET INVOLVED IN A MOTOR VEHICLE ACCIDENT OR INCIDENT?
Call us! Let your rental location know, and call the SIXT Roadside Assistance number 1800 811 506 if necessary; Immediately contact the police in case of third party liability and the emergency services in the event anyone is injured.
Remember:
- Do not leave the vehicle without making sure it is safe.
- Write down names and addresses of all people involved and any witnesses. Never admit liability.
- You must let us know within 24 hours of any damage or incident as per our terms and conditions.
- All vehicle repairs must be conducted with the formal approval of your nearest SIXT location upon notifying them regarding the accident.
DO I NEED TO PAY A DAMAGE RECOVERY FEE IF I GET INVOLVED IN A MOTOR VEHICLE ACCIDENT OR INCIDENT?
Yes, if there is Damage, theft of the Vehicle or Third Party Loss for each separate Accident or theft You must pay up to the DRF shown in the Rental Agreement unless Your Rental Contract is for Customer Own Insurance or you have taken our $0 Excess Protection. We may make a reasonable estimate of Damage or on completion of an assessment to debit your credit card or SIXT Account that estimated amount up to but not exceeding the damage recovery fee and single vehicle accident.
WILL I GET A REFUND ON THE DAMAGE RECOVERY FEE IF I AM NOT AT FAULT FOR THE ACCIDENT?
Yes in full, if we recover the Damage from a responsible third party or their insurer or on a pro rata basis if We recover only a proportion of any amount claimed for Damage.
AM I LIABLE FOR A SINGLE VEHICLE ACCIDENT FEE IN ADDITION TO MY DAMAGE RECOVERY FEE?
Single Vehicle Accident Fee may apply in addition to any Damage Recovery Fee, for each separate incident. A Single Vehicle Accident is an accident that does not involve another vehicle other than a parked vehicle, or if involved with another vehicle, the other vehicle or it's driver has not been identified to SIXT, or at the time of incident the SIXT vehicle was driving in reverse and other motor vehicle was stationary.
IF I DAMAGE THE ROOF OF A VEHICLE, AM I COVERED?
Overhead damage to a vehicle is not covered, even if you purchase additional damage protections. This. This means you are liable for any cost of damage to the roof of your SIXT van or truck rental. To avoid having to pay for damage costs, be sure to watch out for clearance heights for bridges, tunnels, car parks, trees and any other low-hanging objects near the road. Our terms and conditions explain this more and these are readily accessible on our website. If you haven't already, read the answer to the above question regarding clearance heights to make sure you are prepared for a safe and damage-free journey in your SIXT truck rental.
IF I DAMAGE THE UNDERCARRIAGE OF A VEHICLE, AM I COVERED?
Undercarriage damage is another fear for many people driving large hire vans or trucks, as many such vehicles typically sit lower to the ground than traditional cars. Unfortunately, the driver will be responsible for any damage the undercarriage sustains during their hire period. Bear in mind that undercarriage damage is not covered by collision damage waiver protection, meaning you are liable for any cost of damage incurred to the underside of your rental vehicle. All of this information is outlined in our extensive terms and conditions, so have a read of these if you need further clarification. Alternatively, pop in to your local SIXT truck rental location, or give our friendly team a call with any questions. We are ready and waiting to help!
WHAT IF I'VE NOTICED DAMAGE ON THE CAR AFTER I'VE LEFT THE LOCATION?
If the lighting in our car parks is a little low, or there’s bad weather when you go to inspect the car, don’t stress. You have a whole hour after vehicle pickup from our rental counters to let us know if we’ve both missed anything upon pickup. We also recommend taking photos in case we need more information.
IF I AM INVOLVED IN A 3RD PARTY ACCIDENT, WILL I GET A REFUND OF THE DAMAGE RECOVERY FEE IF I AM NOT AT FAULT?
If you’re involved in a 3rd party claim, we usually take payment for your Damage Recovery Fee. If you’ve assisted us with the claim as per our Terms and Conditions, and we are able to recover this from the 3rd party, we will refund you either fully or part thereof, depending on how much we have recovered from the 3rd party.