Pick-up and return process

Do I need to check the condition of the vehicle before I leave the counter?

Yes – and if you find a new apparent defect or condition different to what is noted on your Rental Agreement and/or Vehicle Condition Report supplied, you must inform the SIXT employee for joint examination to ensure our records can be updated.

Whilst we maintain our own records of vehicle condition that falls outside of Fair Wear & Tear, you’re more than welcome to take photos of your vehicle before you leave.

Can I return the vehicle outside the location operating hours?

Yes, you can. Some locations have a preferred location when returning your vehicle outside of normal operating hours. Please contact the location directly as specified on your rental agreement to discuss after-hours return. Please note, as per our Terms and Conditions, vehicles returned after-hours remain the responsibility of the renter until the vehicle can be inspected by a SIXT representative.

Can I park my car at the location while I rent a truck?

Unfortunately, SIXT doesn't offer parking at any of our locations nationwide. However, in order to make your truck hire experience go as smoothly as possible, check with your chosen SIXT truck rental location for further information about on-street parking options nearby. Our friendly team is always happy to assist our valued customers with any SIXT location-related questions they may have.

What do I need to collect a SIXT vehicle?

To pick up your SIXT hire vehicle, please bring the following with you:

  • Booking confirmation number
  • Driver's licence
  • Credit card

Am I allowed to take photos of the vehicle before I drive away or after I return?

Of course. If you want to take photos of the vehicle before you leave, or after you return it, you’re more than welcome to.

What if I notice damage after I drive away?

If the lighting in our car parks is a little low, or there’s bad weather when you go to inspect the car, don’t stress. You have one hour after vehicle pickup from our rental counters to let us know if we’ve both missed anything during these times.

What if I return my vehicle and the location is closed, or airport is unmanned?

Whilst we prefer to inspect your vehicle with you upon return, if you have to return outside of our normal operating hours, we try to carry out this inspection within four hours of the location opening, or until our airport location is manned.