Feedback

Who do I speak to if I have a problem with my rental?

If you’ve been working with staff at your rental location, but don’t feel like your issue has been resolved, you can call or email our Customer Relations team on 1300 284 752 or +61 2 8337 2991 or via [email protected]

How long do I have to wait for SIXT to investigate my enquiry?

Depending on the nature of your enquiry, we aim to investigate and respond within five days of receipt. Sometimes, these may take longer, and if they do, we’ll let you know that we’re still working on it, and when we hope to have finished our investigations to then respond.

What if I’ve contacted SIXT and I’m not happy with the outcome?

SIXT is a member of the Rental Division of the Australian Finance Industry Association (AFIA). This association operates the Australian Car Rental Conciliation service, where you can escalate your enquiry if you feel unsatisfied with the result. The Car Rental Conciliation service is accessible by calling 1800 366 840 or completing the online form at https://www.carrentalconciliationau.com/

What is the Australian Finance Industry Association (AFIA) and what does it mean for SIXT?

Avis, Budget, Hertz, Thrifty, Europcar, SIXT, East Coast, Bayswater and Redspot/Enterprise are members of the Australian Finance Industry Association (AFIA) – Fleet & Rental Division and have each adopted/are each signatories to the AFIA Car Rental Code of Practice.
Membership of AFIA requires each member to commit to providing a high level of service to customers, acknowledged by adopting the AFIA Car Rental Code of Practice. This Code sets the minimum standards all AFIA members will uphold in the service they provide. If you are interested in obtaining more information about this important initiative, you can access the Code directly at www.carrentalconciliationau.com/the-rental-code