Damage and protection

All bookings include our Standard Cover which includes your Third Party Cover (CTP), and is included whether you choose to purchase additional protection options to reduce the standard Damage Recovery Fee (DRF). It's important to note that Single Vehicle Accident (SVA) fees may also apply depending on protection options purchased and pickup location. Some exclusions to damage cover apply. Please refer to our terms and conditions for more information.

SIXT offers customers two protection options, Ultimate Protection (UP) and Premium Protection (PP). You can view details of protection options online. It's important to note that Single Vehicle Accident (SVA) fees may also apply depending on protection options purchased and pickup location. For details and exclusions, refer to our terms and conditions.

If you are involved in an accident, you should do the following:

• Call the SIXT Roadside Assistance number 1800 811 506, if necessary; and immediately contact the police in case of third-party liability and the emergency services in the event anyone is injured.
• Do not leave the vehicle without making sure it is safe.
• Write down names and addresses of all people involved and any witnesses. Never admit liability.
• All vehicle repairs must be conducted with the formal approval of your nearest SIXT location upon notifying them regarding the accident.

The Single Vehicle Accident fee applies Australia wide when renting from non- metro SIXT locations - unless Ultimate Protection is purchased where it is available. The single vehicle accident fee is charged in addition to the Damage Recovery Fee.

Applicable SVA is noted on your Rental Agreement when collecting and signing for your vehicle.

The Single Vehicle Accident fee can vary when travelling remotely in the Northern Territory and Western Australia. Refer to the Terms and Conditions for full details and confirm at your renting location prior to pickup.  

Call our Roadside Assistance number – we provide access to Roadside Assistance for all customers when renting a SIXT vehicle, giving you peace of mind. If your breakdown is caused by vehicle malfunction, don’t stress, we’ll cover the costs, even if the car needs to be towed.

Any other call outs, caused by error or driver negligence are classified as Non-Standard Roadside Assistance. The costs for these events are charged against the rental agreement at a minimum of $165 per event. If you need towing, or replacement keys, these often incur extra costs, so are charged in addition to our $165 callout fee. They often vary depending on the nature of the situation and the make or model of the vehicle, especially when replacing keys. If you’ve lost them, you may also have to pay for rental until a new set is made available..

To ensure you’re not out of pocket if anything goes wrong, SIXT offers Recovery Plus Protection (RPP) to provide cover for Non-Standard Roadside Assistance events. Enquire at your rental location or use our ‘Quote and Book’ function on the homepage to check if it’s offered at your preferred rental location for a hassle-free journey with SIXT. SIXT offers Recovery Plus Protection (RPP) to cover customers for roadside callouts for at-fault incidents. Enquire at location or use our 'Quote and book' function on the SIXT homepage to see if RPP is available at your preferred location.  

Roadside Assistance will be able to help if you lock your keys inside, however, if you haven’t purchased Recovery Plus Protection with your rental, you’ll be charged for using the service. Recovery Plus Protection ensures you won’t be out of pocket for at-fault mishaps. Enquire at location or book online to take out RPP with your Rental.

Call us! Let your rental location know, and call the SIXT Roadside Assistance number 1800 811 506 if necessary; Immediately contact the police in case of third party liability and the emergency services in the event anyone is injured.

Remember:  

• Do not leave the vehicle without making sure it is safe.
• Write down names and addresses of all people involved and any witnesses. Never admit liability.
• You must let us know within 24 hours of any damage or incident as per our terms and conditions.
• All vehicle repairs must be conducted with the formal approval of your nearest SIXT location upon notifying them regarding the accident.

Yes, if there is Damage, theft of the Vehicle or Third Party Loss for each separate Accident or theft You must pay up to the DRF shown in the Rental Agreement unless Your Rental Contract is for Customer Own Insurance or you have taken our ultimate protection option.

We may make a reasonable estimate of Damage or on completion of an assessment to debit your credit card or SIXT Account that estimated amount up to but not exceeding the damage recovery fee and single vehicle accident.  

Yes in full, if we recover the Damage from a responsible third party or their insurer or on a pro rata basis if We recover only a proportion of any amount claimed for Damage.

Single Vehicle Accident Fee may apply in addition to any Damage Recovery Fee, for each separate incident. A Single Vehicle Accident is an accident that does not involve another vehicle other than a parked vehicle, or if involved with another vehicle, the other vehicle or it's driver has not been identified to SIXT, or at the time of incident the SIXT vehicle was driving in reverse and other motor vehicle was stationary.

Unfortunately, overhead damage to a vehicle is not covered, even if you purchase collision damage waiver protection. This quite simply means you are liable for any cost of damage to the roof of your SIXT van or truck rental. To avoid having to pay for damage costs, be sure to watch out for clearance heights for bridges, tunnels, car parks, trees and any other low-hanging objects near the road. Our terms and conditions explain this more and these are readily accessible on our website.

If you haven't already, read the answer to the above question regarding clearance heights to make sure you are prepared for a safe and damage-free journey in your SIXT truck rental.  

Undercarriage damage is another fear for many people driving large hire vans or trucks, as many such vehicles typically sit lower to the ground than traditional cars. Unfortunately, the driver will be responsible for any damage the undercarriage sustains during their hire period.

Bear in mind that undercarriage damage is not covered by collision damage waiver protection, meaning you are liable for any cost of damage incurred to the underside of your rental vehicle. All of this information is outlined in our extensive terms and conditions, so have a read of these if you need further clarification. Alternatively, pop in to your local SIXT truck rental location, or give our friendly team a call with any questions. We are ready and waiting to help!  

If the lighting in our car parks is a little low, or there’s bad weather when you go to inspect the car, don’t stress. You have a whole hour after vehicle pickup from our rental counters to let us know if we’ve both missed anything upon pickup. We also recommend taking photos in case we need more information.

If you’re involved in a 3rd party claim, we usually take payment for your Damage Recovery Fee. If you’ve assisted us with the claim as per our Terms and Conditions, and we are able to recover this from the 3rd party, we will refund you either fully or part thereof, depending on how much we have recovered from the 3rd party.