Extremely kind staff, really want to give a big shout out to the staff who helped us with our vehicle scheduled on 7 May (12pm).
We booked a manual transmission car online and picked it up but realised that it was a mistake because my husband had been too used to driving an automatic transmission vehicle back in our country -- ran back to stop the staff from leaving (he had already packed up as the office closes at 12pm) and he very very kindly took the time to go back in and find a new automatic vehicle for us even though he could very well have refused us.
Really really appreciate the staff's actions (sorry did not have the chance to catch his name)!